E-learning tool for bank staff

Financial abuse is the most common form of elder abuse

Capacity Australia, established to promote education regarding capacity and abuse prevention across health, legal and financial sectors, was awarded a grant by the Dementia Collaborative Research Centre to educate the banking sector on financial abuse and dementia. The aim was to develop a knowledge translation tool for bank staff on this issue.

This resource is designed for staff in the banking/financial sector and the e-learning tool is available for purchase direct from Capacity Australia.

Authors: Prof. Henry Brodaty AO, A/Prof Carmelle Peisah

Partners: Capacity Australia

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We aimed to develop a knowledge translation tool tailored to the banking environment, to

  1. increase dementia awareness; (ii) empower front-line banking staff to better understand financial capacity, supported decision-making, signs of financial abuse and exploitation of older people with dementia; and
  2. inform staff of the appropriate responses to suspected financial abuse.

Following consultation rounds with the banking industry, we developed an adaptive eLearning (Smart Sparrow) education tool which integrated:

  • existing knowledge about dementia and financial abuse;
  • the Australian Banking Industry (ABA) Industry Guidelines on Financial Abuse Prevention and
  • feedback from the consultations/interviews with banking staff about abuse scenarios, appropriate strategies for dealing with such, and opportunities for supported decision-making in the banking environment.

The tool was tested on 69 banking staff across Australia from two major banks. It comprises a pre-test of 15 multiple choice questions, followed by a learning module tailored to the individual’s performance on the pre-test, and a post-test to assess knowledge translation. A significant increase in scores was demonstrated when baseline scores were compared with post-course scores (standard error of the mean (SEM)=0.23; t = 15.1; df=68; p < 0.001).

The tool took approximately 10-20 minutes to complete depending on knowledge of participant and continuity of completion.

Partly funded by DCRC KT Program.